RETURN & EXCHANGE
Before you return a Tichu product, please take a moment to understand how our products are made. Most of our products are hand finished by traditional artisans in Jaipur, resulting in each product being unique and slightly different from the other. The color, clarity and weight of the gemstones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit, or you have received the incorrect product. In case your order is damaged in transit, or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).
5 STEPS TO MAKING A RETURN
- Please inform us within 24 hours of receipt of order. You must email email@example.com to notify us. Please mention the subject as “Return followed by the order number”.
- Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the Tichu QC team to decide whether the product is approved for return.
- Products can be returned within 14 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 24 hours of receipt of goods at their end for exchange.
- Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us.
- Tichu will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewelry and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
The products that might qualify to return/exchange are the ones intimated to us via email within 24 hours of product receipt.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
- Genuine quality issues.
- Packages lost in transit.
- In case Tichu discovers that a wrong item has been shipped to you.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- Three failed delivery attempts.
- Package refused by recipient.
- Sizing issues. Thus, please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
- Minor color and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
- If the jewelry is not faulty or damaged.
- If intimated after 24 hours of product receipt.
- Made to order pieces.
CANCELLATION BY CUSTOMER
- If you wish to cancel the order, please write to firstname.lastname@example.org or call us at +91-97830-22222.
- In case of cancellation request within 48 hours of order placement, we shall process refund of 100% order value.
- In case of cancellation request after 24 hours of order placement, we shall process refund of 75% order value.
CANCELLATION BY Tichu
- We will process refund of 100% order amount, in case of cancellation is initiated by Tichu.
All cancellations/refunds/exchanges are at sole discretion by Tichu.