This document ("Terms and Conditions") is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of www.tichuofficialsilvver.com ("website").

This website is owned and operated by Tichu Official Silvver (“Tichu”). By using our website, you accept these Terms and Conditions in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our website. Tichu reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights, including copyright, on this website are owned by or licensed to Tichu. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Tichu.

If you have any queries about these Terms and Conditions or have any comments or complaints on or about our website, please email us at wecare@tichuofficialsilvver.com.


Any use/purchase/contract from/with this website is not intended for users under the age of 16, unless permitted under applicable local laws ("Permissible Age"). Accordingly, by using our website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the permissible age. We do not knowingly provide any service of the website from users or solicit information from anyone below the permissible age. If we become aware that any person below the permissible age is using the website, we will restrict the access of the website to such user as soon as possible. If you believe that any person under the permissible age is using the website or we might have any information of a user under the permissible age, please contact us at wecare@tichuofficialsilvver.com.

Those who choose to access this website from outside India are responsible for compliance with applicable national laws and the Indian laws.


When you use the website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically, and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Prices throughout the website are being quoted in currency of your Country/US Dollars. The payments however will be converted by PayU to INR on the prevailing exchange rate at the time of checkout. Prices include GST for domestic (India) region. 

For International deliveries, any additional import procedures, VAT (Value Added Tax), duties and taxes as may be applicable in the country of import, are billed on actuals by the courier company directly to you and/or the customer will have to find the same at their end.

Prices of the products on the website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Silver, Gold and precious stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated later with a difference in price. This simply reflects the market value of the raw materials and may not mean that we have increased our mark-up.


We are committed to offering shopping convenience, exceptional service, and an exciting product selection at competitive prices. The website may offer products which are not offered in stores and/or vice versa. For example, a silver cuff may be priced differently in the stores than on the website. Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.


All payments on the website are securely processed through our payment gateway partner. We accept most major credit and debit cards including Visa, MasterCard and American Express via PayU. We may accept bank transfers upon special request at our sole discretion. You can contact our customer care for the same. We endeavor to ensure confirmation of ordered item(s), availability, and shipping before processing your order transaction. You will be advised by email if we are unable to complete your order. Tichu or any other sister concerns of the brand is not liable for any payment delays/failures and thus cannot be held responsible in any situation.


All products and information displayed on the website constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the Terms and Conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

No act or omission of Tichu prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed on the website.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or divide up orders. We will inform you if we are unable to fulfill your order.


  • A made-to-order item will be specially manufactured on order and the dispatch time will be advised upon the acceptance of the order.
  • If you wish to cancel your order due to any reason, no refund is given.
  • You must pay 100% of the product value at the time of placing a made-to-order request.
  • The shipping amount of a made-to-order item will depend on the value of the product. Please refer to the shipping section for further details.


  • You must provide true, accurate, current, and complete information about yourself as prompted by Tichu's registration form.
  • Upon change or inaccuracy of any information provided by you on the website, you shall be responsible to promptly inform Tichu.
  • To maintain and promptly update the registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Tichu has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e., wrong name or address or any other wrong information), the re-delivery of the same will made as per shipping information available at tichuofficialsilvver.com/pages/shipping-policies.
  • You will provide authentic and true information in all instances where such information is requested of you. TICHU reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Tichu has the right in its sole discretion to reject the registration and debar you from using the services of the website and or other affiliated websites without prior notice whatsoever.
  • That before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
  • You shall not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, computer, network, or to any of the services offered on or through the website, by hacking, password ‘mining’ or any other illegitimate means.


Tichu and its sister concerns reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Tichu reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.


You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  • Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mail bombing" or "crashing."
  • Sending unsolicited emails, including promotions and/or advertising of products or services.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting violations of system or network security may result in civil or criminal liability. Tichu will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third-party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).


There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification(s) before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted to your card account.

We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If, however, the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. TICHU reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.


Cancellations, replacements, and returns shall be governed by the Return and Exchange policy available at www.tichuofficialsilvver.com/pages/returns-exchange

It is agreed by you that you will not dispute the decision made by Tichu and accept the Tichu decision regarding cancellation, modification, or replacement of the order.


All offers for sale on the website shall be subject to the following conditions:

  • The products under sale will be available only till the availability of stock with Tichu. Duration of sale is in the sole discretion of Tichu, and it reserves the right to extend or terminate the sale, without further information at any point of time.
  • The products under sale may be removed/changed/added by Tichu and the discounted prices can also be changed, at sole discretion of Tichu.
  • Any return or exchange of the products will be as per our return and exchange policy applicable at tichuofficialsilvver.com/returns-exchange
  • In case of any further query regarding the sale, please email customer care at wecare@tichuofficialsilvver.com
  • Tichu reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Tichu's decision in this regard shall be final and requires no intimation to the customer of any sort.


We try to ensure that all measurements on our website are accurate, slight variations may occur as each piece is handcrafted.


The weight of the gemstones and diamonds may vary than that mentioned along with the piece as each gemstone and diamond is hand cut and polished.


Tichu prohibits the use of language that is racist, hateful, sexual, or obscene in nature in a public space. This policy extends to your submissions, postings, and all other areas of the website that another user may view. Please report any violations of this policy for review to the grievance officer mentioned in these terms and conditions.

If a feedback comment; or any communication between users on the website; or email communication between users contain profanity, please review our feedback removal policy, and submit a request for action/removal.


We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the website. Such termination will be without any liability to the website. Upon any termination of these Terms and Conditions by either you or Tichu, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. Our right to any comments shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the website or affect any liability against you that may have arisen under the User Agreement.


These Terms and Conditions shall be construed in accordance with the applicable laws of India. The Courts in Jaipur, Rajasthan shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.


Tichu reserves the right at any time to modify the Terms and Conditions without any prior notification to you. Subsequent to any such modification of the Terms and Conditions, we will inform you of the modifications in the Terms and Conditions through email at the email address provided by you while registering on the website. You can access the latest version of the Terms and Conditions at any given time on the website. You should regularly review the Terms and Conditions on the website. In the event the modified Terms and Conditions are not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.


If any dispute arises between you and the company during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms and Conditions, and the privacy policy or the documents they incorporate by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Jaipur. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.


None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between you and the company and you shall have no authority to bind the company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to Tichu Official Silvver, Corporate Office at #504, Akshat Trishala Apartments, Mahavir Marg, C-scheme, Jaipur 302001, Rajasthan, India or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. If any clause of this agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Terms and Conditions. These Terms and Conditions set forth the entire understanding and agreement between you and us with respect to the subject matter hereof.

In the Company's sole discretion, it may transfer its rights and obligations (under these Terms and Conditions without your prior express consent). If you breach these Terms and Conditions, and the privacy policy or the documents they incorporate by reference and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid.

The company may terminate these Terms and Conditions at any time. Without limiting the foregoing, the company shall have the right to immediately terminate any passwords or accounts of the user in the event of any conduct by the user which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the user of these Terms and Conditions. Notwithstanding any other provisions of these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.


You shall indemnify and hold harmless Tichu, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


In no event shall Tichu or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this website or any linked website, even if Tichu is expressly advised of the possibility of such damages.


For questions, please contact us at wecare@tichuofficialsilvver.com or call on our helpline no. (+91) 97830-22222. Helpline numbers are only available between 11:00 am to 6:00 pm (IST), Monday to Friday and are not available on Sundays and Indian national/public holidays.